TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of
www.heartsonghealingstudio.com (the "Site"). This Site is owned and operated by Heartsong Healing
Studio, LLC. This Site is for services and products.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree
to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT
IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT
CAREFULLY.

Intellectual Property
All content published and made available on our Site is the property of Heartsong Healing Studio and
the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files
and anything that contributes to the composition of our Site.

Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
 Violate the intellectual property rights of the Site owners or any third party to the Site;
 Hack into the account of another user of the Site; or
 Act in any way that could be considered fraudulent.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we
reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take
any legal steps necessary to prevent you from accessing our Site.

Accounts
When you create an account on our Site, you agree to the following:
1. You are solely responsible for your account and the security and privacy of your account,
including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and
truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you
violate these Terms and Conditions.

Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:
 Home Goods, Self-Care Products, Meditations.
The following services are available on our Site:
 Massage Therapy / Bodywork, Sound Therapy, Meditations.

For singular sessions, the services will be paid for in full when the service is finished. If you are a
member, the services will be paid monthly, prior to the service.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time
you access it. This includes all products listed as being out of stock. All information, descriptions, or
images that we provide about our goods and services are as accurate as possible. However, we are not
legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all
goods and services we provide. You agree to purchase goods and services from our Site at your own
risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel
your order and have already processed your payment, we will give you a refund equal to the amount you
paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any
refund.

Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of
goods and services made available by third parties on our Site.

Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive
notification that you want to cancel the subscription. There is a minimum 6-month commitment.
To cancel your subscription, please follow these steps: email hayden@heartsonghealingstudio.com
directly if you'd like to cancel your membership after 6 months.

Payments
We accept the following payment methods on our Site:Website Terms and Conditions Page 3 of 5
 Credit Card; and
 Debit.

When you provide us with your payment information, you authorize our use of and access to the
payment instrument you have chosen to use. By providing us with your payment information, you
authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to
cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following
methods:
 Shipped via USPS. Standard Delivery takes 5-7 business days..
Delivery will take place as soon as reasonably possible, depending on the delivery method selected.
Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include
weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the
recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a
result of you providing us with inaccurate or incomplete information.

Refunds
Refunds for Goods

Refund requests must be made within 30 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:
 Good is broken.
All sales are final unless the product is damaged.

Refunds do not apply to the following goods:
 Digital Products

Refunds for Services
We provide refunds for services sold on our Site as follows:
 The services will be fully refunded if the services are cancelled at least 24 hours before the
services were scheduled to be provided. If cancelled within 24 hours of the appointment, 50%
will be refunded if you've paid, or 50% will be charged if you have not paid yet. No refunds after
the service is provided.

Returns
Returns can be made in person at the following location(s): Heartsong Healing Studio.
Returns can be made by mail. To return a good by mail, follow the following procedure:
Pack your goods. Go to your nearest post office and pay the necessary postage.

Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these
Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms
and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict
between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will
apply.

Limitation of Liability
Heartsong Healing Studio, LLC and our directors, officers, agents, employees, subsidiaries, and affiliates
will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees
from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Heartsong Healing
Studio, LLC and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions,
claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site
or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the State of Oregon.

Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Heartsong Healing Studio,
LLC are unable to resolve any dispute through informal discussion, then you and Heartsong Healing
Studio, LLC agree to submit the issue first before a non-binding mediator and to an arbitrator in the
event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or
arbitrator must be a neutral party acceptable to both you and Heartsong Healing Studio, LLC. The costs
of any mediation or arbitration will be shared equally between you and Heartsong Healing Studio, LLC.
Notwithstanding any other provision in these Terms and Conditions, you and Heartsong Healing Studio,
LLC agree that you both retain the right to bring an action in small claims court and to bring an action
for injunctive relief or intellectual property infringement.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent
or invalid under applicable laws, those provisions will be deemed void and will be removed from these
Terms and Conditions. All other provisions will not be affected by the removal and the rest of these
Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with
the law and to reflect any changes to the way we operate our Site and the way we expect users to behave
on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on
our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
(803) 727-0781
hayden@heartsonghealingstudio.com
509 Cascade Ave., STE A, Hood River, OR 97031
You can also contact us through the feedback form available on our Site.
Effective Date: 1st day of April, 2023